Reservations / Cancellations / Refunds

• A 15% non-refundable deposit is required at the time of booking with a major credit card to secure your reservation.
• You may cancel without penalty up to the day before check-in.
• The remaining balance is due within 24 hours of your check-in date.
• A security deposit will be automatically charged on the day of check-in and refunded after a successful check-out.
• Cancellations are not accepted after the check-in date, and the 15% deposit remains non-refundable.

Check in & Check out

Check-in time is anytime after 3:00PM. Early check-in may be available upon request and with an additional fee. We are happy to accommodate your needs as long as it works with our staff and housekeeping schedules.

Check-out time is 11:00AM. Late check-out may be available upon request, so please inquire with us for cost and availability.

House Rules

• Noise levels must be kept strictly under 60 dBA (normal conversation volume) during the day. Music and/or excessive noise outdoors (i.e., yelling, bluetooth speakers, animal barking etc) must be kept to a respectful minimum at all times. Outdoor music is not permitted after 10PM. Guests must be mindful of their noise levels at all times.
• Building quiet hours are strictly enforced from 10PM-7AM.
• No smoking allowed. Evidence of smoking will be fined $1500 to cover the cost of smoke removal equipment and cleaning fees.
• Pets are allowed in certain units with the paid pet fee. Unauthorized animals will be charged a fine of $250 and the cost of any additional cleaning or damages.
• Parking is available, message us for details specific to your unit.
• Parties / events, lack of decorum and disruptive noise will not be tolerated.
• If the neighbors are disturbed, we reserve the right to ask the guest to vacate the premises with no refund.
• Guests must maintain all property and furnishings in good order.
• Guests may only use appliances for their intended use
• Guests, other than those in the party provided, may not stay overnight in the property
• All guests are the sole responsibility of the renter who made the reservation
• Guests are not allowed to exceed the agreed upon occupancy limit
• Guests are responsible for doing a walkthrough and reporting any damage upon entering the property

Lockouts

We use keyless entry our properties. In the event of a lockout we will do our best to get you back into your unit as soon as possible.

After hours lockouts (between 10pm-7am) are subject to staff availability and thus we can not guarantee re-entry during that time period. Please be advised that we do not provide 24/7 lockout support or on-site service.